Returns & Exchanges
At OWAY, we are committed to your hair and beauty journey; if you are not completely satisfied with your purchase, you may return unopened products within 30 days of delivery. Please ensure all items remain in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Log into your OWAY account or visit our returns portal with your order number and email address to select the items you wish to return.
Pack with Care
Securely pack the unused products in their original boxes, ensuring all protective seals are intact to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing